OUR POLICIES

---

The time you reserve with us is just for you. When appointments are missed or cancelled without sufficient notice, we are often unable to fill the vacancy, causing a substantial financial impact. We understand that things happen, so if you need to cancel or reschedule your appointment, please give us 3 business days  notice. If that’s not possible, our Cancellation Policy will take effect.

Last minute cancellations will result in a fee equal to 50% of the scheduled service. No shows will result in a fee equal to 100% of the scheduled service. It is also important to note that you will not be able to make any other appointments until this fee is paid 

To ensure that you receive the look you’ll love, our Stylists perform thorough pre-service consultations that require your honest input, participation, and feedback. Should your outcome not match your expectation, please don’t hesitate to voice your concern-if you’re not happy, neither are we! It is really important to us that contact is made within 7 days of your service. While we do not offer service refunds, we will make every reasonable effort to bring back the love for your hair. 

In order to schedule a significant amount of time with a hairstylist for services such as Keratin, Balayage or transformational colour, we require a non-refundable booking fee of $150 to make it official. The $150 booking fee will be subtracted from your final bill. Cancellation policy: day-of cancellations will result in a charge of 50% of the booking fee; missed appointments will result in a charge of 100% of the booking fee.

More than anything, we want you to have a great experience at our salon and leave happy with the work we do. Yet sometimes, the desired service will be inadvisable, and although you may really, really want it, the risks do not outweigh the reward. Please trust the judgement of our trained professionals to make that call and allow us to create an alternative plan. We’ll get you there, but it may take a bit longer – remember that we love healthy hair!

We want you to fully enjoy your time with us, so please arrive promptly for your service. While we make every effort to accommodate late arrivals, if you are more than fifteen minutes late, your service may have to be altered or rescheduled and our cancellation policy may apply.